Contact us
Search

Napoleon · Prestige® Series

Prestige 500

$2,199.00
NO SALES TAX on this itemExcluding FL and CA

FREE ShippingShipping details
Hassle Free ReturnsReturn details
Speak to an Expert
82,000 BTU/hTotal BTU
4Main burners
28 x 17.75 inMain cooking surface
1. Choose your cooking space
2. Choose your fuel
3. Finish
4. Connectivity

Model P500VRSIBPSS

Complete your setup
Napoleon Stainless Steel Griddle Insert for Prestige® PRO, Prestige®, Built-in 700 Series, and Rogue 525 & 625 Models

Add a stainless steel flat cooking surface for breakfast, vegetables and stir-frying.

Details

A removable 26 × 16-inch stainless steel griddle insert with integrated grease traps. Switch between griddle cooking and your grill’s usual cooking surface.

View product details
View product
$279.99
Napoleon Rotisserie Grill Basket

Put your rotisserie to work with a basket for smaller foods.

Details

Put your rotisserie to work with a basket for smaller foods.

View product details
View product
$79.99
Napoleon Cast Iron Charcoal and Smoker Tray

Add charcoal cooking and smoky flavor with a cast-iron tray.

Details

Add charcoal cooking and smoky flavor with a cast-iron tray.

View product details
View product
$64.99
Napoleon Stainless Steel Smoker Box

Add wood-smoke flavor to your everyday grilling.

Details

A stainless steel smoker box holds wood chips for adding smoke to food on the grill. Follow the accessory instructions for placement and use.

View product details
View product
$31.99
Your setup · 0 extras$2,199.00

Features & cooking details

Stainless steel WAVE grids

Stainless steel WAVE grids

Napoleon’s wave-shaped cooking grids are made from stainless steel in this configuration.

Controls with SafetyGlow

Controls with SafetyGlow

Illuminated controls make the burner controls easier to distinguish in lower light, with Napoleon’s SafetyGlow feature built in.

A layered cooking system

A layered cooking system

Two levels of stainless steel sear plates sit beneath the cooking surface as part of the grill’s heat-management system.

82,000 BTU

82,000 BTU per hour describes the appliance’s rated heat input. Use the burner breakdown in Specifications to see how that output is distributed; BTU is not a cooking temperature.

4 stainless steel main burners

The main cooking system uses 4 stainless steel burners. Compare this with the side- and rear-burner equipment listed separately.

883 sq. in. total cooking area

The total includes the cooking surfaces counted for this configuration. Compare the main cooking-area measurement separately when choosing primary grill space.

28 × 17.75 in. main cooking area

These dimensions describe the primary cooking surface, helping you judge the room available for food and cookware without counting secondary racks.

Lifetime Limited Warranty

Napoleon provides lifetime coverage for listed major components, including stainless steel cooking grids and tube burners, against qualifying manufacturing defects. Other components have their own coverage periods; the model-specific warranty below explains the terms.

A dedicated place to sear

The infrared SIZZLE ZONE side burner gives high-heat searing its own cooking area alongside the main grill.

JETFIRE 2.0 ignition

The battery-free ignition system keeps lighting the grill straightforward, without adding batteries to your preparation routine.

Rotisserie equipment included

A dedicated infrared rear burner and the included rotisserie kit add another cooking method to this configuration.

Temperature at a glance

The integrated ACCU-PROBE gauge lets you check the indicated grill temperature while keeping the lid closed.

A lid designed to roll back

The LIFT EASE roll-top design changes how the lid opens above the cooking surface. Confirm the open-lid clearance when planning your space.

Move it, then secure it

Caster wheels help reposition the equipment, while the locking function helps hold it in its chosen place.

Tools within reach

Integrated tool hooks give frequently used grilling utensils a dedicated place beside the cooking area.

A warming rack that stows away

Move the warming rack out of the way when you want a clearer space above the main cooking surface.

Grease management built in

The grease-management system is designed to make the regular cleanup routine easier.

An integrated bottle opener

A built-in opener keeps a useful serving detail close to the cooking area.

Your selected configuration

Know exactly what you’re buying.

Cooking performance

Total BTU
82,000 BTU/h
Main burners
4
Total cooking area
883 in²
Main cooking surface
28 x 17.75 in
Cooking grid material
Stainless steel
Cooking grid thickness
8.5 mm
Side burner type
Infrared SIZZLE ZONE
Rear burner type
Infrared rotisserie burner

Equipment & construction

Height
51 in
Depth
26 in
Width
65.5 in
Net weight
201 lb
Height lid open
58 in
Packaging height
31 in
Packaging width
31.5 in
Packaging depth
43.5 in
Packaging weight
240 lb
Rotisserie equipment
Heavy-duty rotisserie kit included

Measure once. Plan with confidence.

Will it fit your space?

Prestige® 500 Propane Gas Grill with Infrared Side and Rear Burner, Stainless Steel
Height
51 in
Depth
26 in
Width
65.5 in
Height Lid Open
58 in

RATINGS & OWNER INSIGHTS

A closer look at the Napoleon Prestige.

What owners report. What our research finds.

Napoleon Prestige family

EXTERNAL CUSTOMER FEEDBACK

Market Rating

4.3/5 (52)
5 stars33
4 stars9
3 stars5
2 stars1
1 star4

OUR PRODUCT ASSESSMENT

Hearth Outpost Score

8.5/10

For a customer who grills throughout the week but wants more room to experiment on weekends, the Napoleon Prestige is worth a close look. The RSIB configurations add dedicated searing and rotisserie cooking to the main burners, giving you different ways to build a meal. Owners often praise the cooking results, although assembly, cart fittings and replacement parts deserve attention. We would start with the burner layout and controls you will use most, then compare configurations. Connected features and other equipment vary across the family, so the model number matters.

See the score breakdown
Performance8.6
Build quality & materials8.6
Design & finish8.5
Features & capability9.0
Ease of ownership7.8
Durability & reliability7.8
Warranty & support8.2

What owners are saying

Owners praise quick heating and satisfying cooking results. Searing, rotisserie cooking and useful lighting add to the appeal on equipped models. Assembly, cart fittings and replacement parts also come up, so check the delivered hardware and choose the configuration around the features you will actually use.

What stands out

RSIB configurations add dedicated searing and rotisserie cooking to the main burners, giving a regular griller more ways to put a meal together. Owners appreciate quick heating and cooking results. Useful lighting and other convenience features are available on equipped models, so choose the burner package around the meals you actually make.

What to consider

Allow time for assembly and check the cart fittings, doors and hardware before the first cook. Owners have reported corrosion and delays getting replacement parts. Compare the controls and included equipment on the exact model, especially if you want connected features or a particular rotisserie arrangement.

Value Consideration

The step up makes sense when you will use the extra cooking stations. If most meals stay on the main burners, we would compare the simpler configurations first.

Sources & Methodology

About the Market Rating

The 4.3/5 Market Rating is based on 52 eligible customer ratings reviewed by Hearth Outpost. The star breakdown distribution shows how those customers rated the product. These are aggregated customer reviews across the market and not random sampling. We display a single rating of four or five stars. At every other star level, we display the average once there are at least two eligible ratings.

About our research

The family assessment pools sizes, fuel types, generations and colors. Equipment differs by configuration. The HOP score is a price-independent research assessment. Owner themes summarize the accessible sample.

Research updated September 21, 2026.

Reviews & Ratings Methodology

Confidence for years of cooking

Built to enjoy.
Backed for the long run.

Lifetime coverage on the listed structural parts, stainless grids and tube burners; other components have separate terms.

LifetimeHood
LifetimeStainless Steel Cooking Grids
LifetimeStainless Steel Tube Burners

Coverage also extends to other components under their individual warranty terms. Keep your receipt and model and serial numbers for support.

Read Napoleon’s full warranty

Limited manufacturer coverage for eligible defects under normal private use. See the selected model’s written warranty for component coverage, conditions and exclusions.

Manuals & documents

User Manual & Installation Guide Product Brochure

A real person. Useful advice.

Speak to an Expert

Let’s talk through cooking space, fuel, accessories or installation before you choose.

From our outpost to your backyard

Delivery & returns, made clear.

Hearth Outpost delivery truck

Similar items

Choose with confidence

Compare grills side by side.

Compare price, cooking space, BTU, features and warranty in one place.

Open the grill comparison toolOpen your projects

Napoleon outdoor living

The Napoleon story

Craftsmanship.
Innovation. Life outdoors.

Thoughtful engineering, substantial cooking surfaces and carefully considered details define the Napoleon approach. From precise heat control to the feel of the controls, its grills are designed around the experience of cooking outdoors.

Today, its outdoor collection brings cooking technology, kitchen components and gathering spaces together—so your grill can be the beginning of something bigger.

Visit the Napoleon Shop by Hearth Outpost

CUSTOMER CARE

Contact Us

Speak with an Expert

Questions about a product, your order or a delivery? Get in touch.

Live Chat

Send us a message at any time.
We will reply as soon as we can.

Chat with us

Shipping

Hearth Outpost delivery truck

Where we ship

We ship within the United States, excluding Alaska and Hawaii.

Free Shipping on All Orders

Shipping is free on all orders.

Shipping and delivery timing

Most products ship within 24 hours of ordering, unless a different lead time is shown for the product. Delivery takes 2–4 days after shipment.

Tracking your order

Look for your shipping confirmation email for tracking information when your order ships. Items may arrive in separate shipments. Carrier delivery dates are estimates; contact us if you need help checking your order’s status.

Curbside delivery

Large or heavy products may arrive by freight. Standard freight delivery is curbside: plan for help moving the shipment from the curb to its final location. Carry-in service, assembly, installation and packaging removal are not part of standard curbside delivery.

Keep your delivery phone number current and watch for carrier instructions. Some carriers arrange an appointment; others provide an estimated delivery date. Let us know about stairs, narrow roads, gated access or other delivery restrictions before ordering, and confirm any liftgate or additional service needs with us.

Review the shipping information shown at checkout. For delivery timing, destination questions or special arrangements, call or email before placing your order.

Hassle Free Returns

Return requests must be made within 7 days of receiving your order. Call or email us with your order number and the item you would like to return.

You must contact us in advance to arrange return pickup. Please do not send items back without first arranging the return with us.

There is no restocking fee. For change-of-mind returns, customers are responsible for return shipping costs, which will be deducted from the refund. Customers do not pay return shipping for damaged items.

Keep the original packaging and all parts and accessories. If you’re considering a return, leave the product unused and uninstalled while we review your request. Custom-made items are identified on the product page before adding to cart and before order confirmation. Custom items cannot be returned for change of mind. Damaged-item support still applies.

Order cancellations

Custom orders may be canceled within 48 hours of order placement, provided production has not begun. Once a custom item has gone into production, it cannot be canceled.

Non-custom orders may be canceled within 4 hours of order placement. After this period, we will do our best to accommodate a cancellation request, but cancellation cannot be guaranteed.

Call or email us with your order number to request a cancellation.

Refunds

Approved refunds are issued immediately upon inspection of the returned item, to the original method of payment used for your order. Once we issue your refund, it usually takes 7–10 days for the credit to appear in your account. The exact timing depends on your credit card issuer, bank or payment provider and their processing policies.

This timeframe begins when the refund is issued, rather than when a return is requested or shipped. For change-of-mind returns, return shipping costs will be deducted from your refund. Customers do not pay return shipping for damaged items. There is no restocking fee.

If your refund has not appeared after 10 days, check your account or card statement and contact your bank or payment provider. If you still need help, contact us with your order number so we can help check the status.

Damages & missing items

Inspect all orders immediately upon receipt. Record any damage on the delivery paperwork at the time of receipt.

Report damages to Hearth Outpost by phone or email within 24 hours of receipt. Include your order number, a description of the damage, photos of the products and packaging, and a copy of the delivery paperwork.

Customers do not pay return shipping for damaged items. In some cases, we may send a replacement part or arrange a repair to resolve the damage.

  • Photograph the damage, packaging and shipping labels.
  • Keep the packaging, all parts and the delivery paperwork.
  • Do not install or use a damaged product. We’ll help you work through the next steps.
Email us about a delivery issue
Open Contact Us

Your cart