Privacy Policy

Last Updated: September 2, 2026

Hearth Outpost Stores LLC (“Hearth Outpost,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.hearthoutpost.com (the “Site”), purchase products from us, communicate with us, create an account, subscribe to marketing communications, or otherwise interact with Hearth Outpost.

Hearth Outpost Stores LLC is located at:

Hearth Outpost Stores LLC
2810 North Church Street #577993
Wilmington, Delaware 19802
United States

By using the Site, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with Hearth Outpost.

Information You Provide to Us

We may collect information you provide directly to us, including:

• Name

• Billing address

• Shipping address

• Email address

• Telephone number

• Account information and login credentials

• Products purchased, returned, exchanged, saved, or viewed

• Shopping cart and wishlist information

• Product reviews or other content you submit

• Customer service inquiries and communications

• Warranty, delivery, installation, or service information

• Marketing preferences

• Information submitted through forms, surveys, promotions, or other Site features

Payment Information

When you make a purchase, payment information such as credit or debit card details may be collected and processed by our payment processors and e-commerce service providers.

Hearth Outpost generally does not directly store complete payment card numbers. Payment information may instead be tokenized, encrypted, or otherwise processed by payment service providers in accordance with their own security and privacy practices.

Information Collected Automatically

When you visit or interact with the Site, we and our service providers may automatically collect certain information, including:

• Internet Protocol (IP) address

• Browser type

• Device type

• Operating system

• Device identifiers

• Approximate geographic location derived from an IP address

• Referring website or source

• Pages and products viewed

• Search activity

• Links or advertisements clicked

• Dates and times of visits

• Shopping and checkout activity

• Session information

• Cookie identifiers and similar online identifiers

• Interaction with emails or marketing communications

• Information regarding how you navigate and use the Site

We may collect this information using cookies, pixels, tags, web beacons, software development tools, server logs, and similar technologies.

2. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders

• Process payments

• Arrange shipping and delivery

• Communicate regarding orders, delivery, returns, refunds, warranties, or service

• Provide customer support

• Create and manage customer accounts

• Maintain shopping carts and wishlists

• Recommend products or content

• Personalize your shopping experience

• Operate, maintain, troubleshoot, and improve the Site

• Understand how customers use the Site

• Measure website and advertising performance

• Conduct analytics and market research

• Prevent fraud, unauthorized transactions, abuse, and security incidents

• Protect Hearth Outpost, our customers, and others

• Send transactional communications

• Send marketing communications where permitted

• Display and measure advertising

• Conduct remarketing or targeted advertising where permitted

• Maintain business, accounting, tax, and transaction records

• Enforce our agreements and policies

• Comply with applicable laws and legal obligations

• Establish, exercise, or defend legal claims

• Carry out other purposes disclosed to you at the time information is collected

We seek to limit our collection and use of personal information to information reasonably relevant and necessary for these purposes.

3. Cookies and Similar Technologies

Hearth Outpost and our service providers use cookies and similar technologies to operate the Site and understand how it is used.

These technologies may include the following categories.

Essential Cookies

These cookies are necessary for core Site functionality, including shopping carts, checkout, security, account access, fraud prevention, and other features required to operate the Site.

Functional Cookies

These cookies help remember preferences and provide enhanced Site functionality.

Analytics Cookies

These technologies help us understand Site traffic, visitor behavior, product interest, navigation patterns, conversion activity, and Site performance.

Advertising Cookies

Advertising technologies may be used to:

• Measure advertising performance

• Attribute purchases or other activity to advertising campaigns

• Limit how frequently advertisements are displayed

• Create advertising audiences

• Show advertisements that may be more relevant to your interests

• Conduct remarketing or targeted advertising

Depending on applicable law and your location, you may be able to control non-essential cookies through a cookie consent or privacy preferences tool available on the Site.

Changing cookie preferences does not necessarily remove cookies already stored on your device. You may also be able to manage cookies through your browser settings.

Disabling certain cookies may affect Site functionality.

4. Google Services

We may use Google products and services in connection with the Site, including services such as Google Analytics, Google Ads, conversion measurement, remarketing, advertising attribution, and related technologies.

Google and its technologies may collect or receive information from the Site, including information concerning:

• Your device or browser

• IP address

• Cookie or advertising identifiers

• Pages or products you view

• Transactions or conversion activity

• Interactions with advertisements

• Other information concerning your use of the Site

This information may be used to provide analytics, measure advertising effectiveness, understand customer activity, prevent fraud, improve advertising, create audiences, and provide or personalize advertisements where permitted.

Google may process information it receives in accordance with its own privacy policies, product terms, and data protection practices.

Where required by law, we obtain appropriate consent before using non-essential Google advertising or measurement technologies.

We do not intentionally provide Google with information through advertising tags or product feeds in a manner prohibited by Google's advertising policies.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Privacy Policy.

E-Commerce and Technology Providers

Companies that provide website hosting, e-commerce technology, cloud computing, software, databases, cybersecurity, account management, and related services.

Payment Processors

Companies that securely process payments, authorize transactions, detect fraud, or provide financing or payment services.

Manufacturers, Distributors, and Fulfillment Partners

We may provide information necessary to manufacturers, distributors, warehouses, freight carriers, delivery providers, installers, or other fulfillment partners in order to process and deliver your purchase, provide warranty support, or otherwise fulfill your request.

Shipping and Logistics Providers

We may disclose information such as your name, shipping address, telephone number, email address, and order details as reasonably necessary for shipment, freight coordination, delivery scheduling, and related services.

Analytics Providers

We may use analytics providers to measure Site traffic, customer behavior, Site functionality, and business performance.

Advertising and Marketing Providers

We may disclose or make information available to advertising, analytics, social media, and marketing providers for advertising measurement, attribution, audience creation, remarketing, or targeted advertising, subject to applicable law and your privacy choices.

Customer Service Providers

We may use service providers that assist with customer support, communications, email, telephone services, reviews, surveys, warranties, or similar activities.

Professional Advisers

We may disclose information to accountants, attorneys, auditors, insurers, consultants, and other professional advisers where reasonably necessary.

Government Authorities and Legal Recipients

We may disclose information if required by law or if we reasonably believe disclosure is appropriate to:

• Comply with legal process

• Respond to lawful government requests

• Protect our legal rights

• Enforce our agreements

• Investigate fraud or unlawful activity

• Protect the safety, rights, or property of Hearth Outpost, our customers, or others

Business Transactions

Personal information may be disclosed or transferred as part of a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or other business transaction involving all or part of Hearth Outpost.

6. Sale, Sharing, and Targeted Advertising

Hearth Outpost does not sell personal information for money in the conventional sense.

However, certain privacy laws define terms such as “sale,” “sharing,” and “targeted advertising” broadly.

For example, allowing an advertising or analytics provider to receive cookies, device identifiers, browsing activity, commercial information, or similar information for cross-context behavioral advertising may be considered a “sale” or “sharing” of personal information under certain laws even though Hearth Outpost does not receive money in exchange for that information.

Depending on the advertising technologies enabled on the Site, information that may be disclosed for these purposes can include:

• Online identifiers

• IP addresses

• Device information

• Internet or browsing activity

• Pages and products viewed

• Commercial information

• Advertising interactions

• Purchase or conversion information

• Inferences regarding interests or shopping preferences

Recipients may include advertising networks, analytics providers, and digital advertising platforms.

Where applicable law gives you the right to opt out of these activities, you may exercise that right through the privacy or cookie preferences controls available on the Site or through our privacy request process described below.

7. Your Privacy Choices

Depending on where you live, you may have rights regarding your personal information.

These rights may include the right to:

• Confirm whether we process your personal information

• Access personal information we maintain about you

• Obtain a copy of certain personal information

• Correct inaccurate personal information

• Delete certain personal information

• Request portability of certain personal information

• Opt out of the sale of personal information

• Opt out of the sharing of personal information for cross-context behavioral advertising

• Opt out of targeted advertising

• Opt out of certain profiling involving significant decisions

• Withdraw consent where processing is based on consent

• Limit certain uses or disclosures of sensitive personal information where applicable

• Appeal certain decisions regarding a privacy request

• Exercise privacy rights without unlawful discrimination

These rights are subject to applicable law and certain exceptions.

8. How to Submit a Privacy Request

You may submit a privacy request using the Contact Us mechanism available on www.hearthoutpost.com and indicate that your inquiry concerns a privacy request.

You may also write to:

Hearth Outpost Stores LLC
Attn: Privacy Request
2810 North Church Street
Wilmington, Delaware 19802
United States

Please describe the privacy right you would like to exercise and provide sufficient information for us to reasonably identify you and process the request.

We may need to verify your identity before completing certain requests. We will use personal information submitted in connection with a privacy request only as reasonably necessary to verify and process the request.

We will respond within the timeframe required by applicable law.

If we deny a request and applicable law gives you the right to appeal that decision, you may submit another request through the same contact method and clearly identify it as a Privacy Appeal.

We will not discriminate against you for exercising applicable privacy rights.

9. Authorized Agents

Where permitted by law, you may authorize another person to submit certain privacy requests on your behalf.

We may require reasonable evidence that the agent is authorized to act for you and may separately verify your identity before completing the request.

10. Global Privacy Control and Universal Opt-Out Signals

Certain jurisdictions require businesses to recognize qualifying browser-based or device-based opt-out preference signals.

Where required by applicable law, Hearth Outpost will process recognized universal opt-out mechanisms, including qualifying Global Privacy Control (GPC) signals, as a request to opt out of applicable sale, sharing, or targeted advertising associated with that browser or device.

Because these signals generally operate at the browser or device level, you may need to enable the signal separately on each browser or device you use.

If you are logged into a customer account, we may apply an opt-out more broadly where technically feasible and required by applicable law.

11. Do Not Track Disclosures

Some web browsers offer a “Do Not Track” or “DNT” setting.

Because there is not a universally accepted technical standard for responding to traditional DNT signals, the Site may not respond to all DNT signals.

However, this is different from legally recognized universal opt-out preference signals. As described above, we honor qualifying opt-out preference signals such as Global Privacy Control where required by applicable law.

Third parties that provide analytics, advertising, or other services on our Site may collect information about your online activities over time and across different websites or online services, subject to applicable law and your privacy choices.

12. Delaware Privacy Rights

This Privacy Policy applies to Delaware residents.

Where the Delaware Personal Data Privacy Act applies, Delaware residents may have rights to:

• Confirm whether Hearth Outpost is processing their personal data

• Access their personal data

• Correct inaccuracies

• Delete personal data

• Obtain a portable copy of personal data

• Obtain information regarding categories of third parties to which certain personal data has been disclosed

• Opt out of targeted advertising

• Opt out of the sale of personal data

• Opt out of certain profiling involving significant decisions

• Appeal certain decisions concerning a privacy request

Hearth Outpost does not discriminate against Delaware residents for exercising applicable privacy rights.

13. California Privacy Disclosures

This section supplements the remainder of this Privacy Policy for California residents where California privacy laws apply.

Categories of Personal Information

Depending on your interactions with Hearth Outpost, we may collect the following categories of personal information:

Identifiers, such as name, postal address, email address, telephone number, IP address, customer account identifiers, and device identifiers.

Customer and transaction information, such as billing information, shipping information, purchases, returns, warranties, and customer service information.

Commercial information, including products purchased, considered, viewed, saved, or otherwise interacted with.

Internet or electronic network activity, including browsing history, Site interactions, referral information, advertising interactions, and device information.

Approximate geolocation information, such as location inferred from an IP address.

Audio, electronic, or similar information, if you communicate with customer support through channels that generate such records.

Inferences, such as inferred product preferences or interests derived from shopping and Site activity.

Sensitive personal information, if applicable, such as account credentials or payment-related information necessary to provide requested services. We do not use sensitive personal information for the purpose of inferring characteristics about consumers unless specifically disclosed and permitted by law.

Sources of Personal Information

We may collect personal information:

• Directly from you

• Automatically from your browser or device

• From our e-commerce and technology providers

• From payment providers

• From manufacturers, distributors, and fulfillment providers

• From advertising and analytics providers

• From shipping and logistics providers

• From other service providers

• From publicly available or legally permitted sources

Business Purposes

We use these categories of information for the business and commercial purposes described throughout this Privacy Policy, including order fulfillment, customer service, security, fraud prevention, analytics, advertising, Site improvement, and legal compliance.

Disclosure for Business Purposes

We may disclose the categories described above to service providers, contractors, fulfillment providers, payment processors, manufacturers, distributors, shipping providers, advertising and analytics companies, professional advisers, and other recipients described in this Privacy Policy.

Sale or Sharing

We do not sell personal information for money.

Certain advertising and analytics activities may nevertheless constitute “selling” or “sharing” under California law.

Depending on the technologies used on the Site, identifiers, Internet or network activity, commercial information, and related inferences may be made available to advertising and analytics providers for cross-context behavioral advertising.

California residents may opt out where applicable through the privacy preference tools available on the Site or through the privacy request process described above.

14. Other U.S. State Privacy Rights

Residents of other U.S. states may have similar privacy rights under applicable state laws.

Depending on your state and whether the relevant law applies to Hearth Outpost, you may have rights to access, correct, delete, or obtain copies of personal information and to opt out of certain sales, targeted advertising, sharing, or profiling.

We will process qualifying requests in accordance with applicable law.

15. Marketing Communications

If you subscribe to marketing emails, you may unsubscribe using the unsubscribe link included in our promotional emails.

Even if you opt out of marketing communications, we may continue to send non-promotional messages concerning transactions, orders, accounts, security issues, customer service matters, or other communications necessary to provide our services.

If we offer SMS or text-message marketing, participation will be subject to the consent disclosures and terms presented when you enroll. You may opt out of marketing text messages using the instructions provided in those messages.

16. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete transactions

• Maintain customer accounts

• Provide customer support

• Fulfill warranties

• Maintain appropriate business and financial records

• Meet tax, accounting, and legal requirements

• Prevent fraud and abuse

• Resolve disputes

• Enforce agreements

• Protect our legal rights

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with our practices and applicable law.

17. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, destruction, loss, alteration, misuse, or disclosure.

The Site uses secure communications technologies, including encryption for data transmitted through appropriate portions of the Site.

We also rely on reputable payment processors, technology providers, and other service providers to maintain appropriate security measures for information they process on our behalf.

No method of electronic transmission or storage is completely secure, however, and we cannot guarantee absolute security.

18. Children's Privacy

The Site is intended for a general adult audience and is not directed to children under 13.

We do not knowingly collect personal information from children under 13.

If we learn that personal information from a child has been collected in violation of applicable law, we will take reasonable steps to delete it.

We do not knowingly use personal information from children for targeted advertising or sell such information in violation of applicable law.

19. Third-Party Websites and Services

The Site may contain links to websites, social media platforms, manufacturer websites, financing providers, payment services, or other services operated by third parties.

Hearth Outpost is not responsible for the privacy practices of third parties.

Information you provide directly to a third party is governed by that party's privacy policy and terms.

We encourage you to review applicable third-party privacy policies before providing personal information.

20. International Visitors

Hearth Outpost is based in the United States.

If you access the Site from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Privacy and data protection laws in those countries may differ from those in your country of residence.

Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following:

• Performance of a contract or steps necessary to enter into a contract

• Our legitimate business interests

• Compliance with legal obligations

• Your consent

• Other lawful bases permitted by applicable law

Where consent is required for cookies, targeted advertising, analytics, or similar technologies, we will provide appropriate consent choices.

Residents of jurisdictions that provide additional privacy rights may contact us using the methods described in this Privacy Policy.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, services, legal obligations, or business operations.

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

If required by law, we may provide additional notice regarding material changes.

We encourage you to review this Privacy Policy periodically.

22. Contact Hearth Outpost

Questions or requests regarding this Privacy Policy or our privacy practices may be submitted through the Contact Us mechanism available at www.hearthoutpost.com.

You may also contact us by mail:

Hearth Outpost Stores LLC
Attn: Privacy
2810 North Church Street #577993
Wilmington, Delaware 19802
United States