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Napoleon · Allure Vertical Prestige

Napoleon Allure Vertical Prestige 32-Inch Electric Fireplace

A vertical electric fireplace for a narrower stretch of wall, with colored flames, accent lighting and a choice of wall-mounted or partially recessed installation. A remote and crystal media are included; the 38-inch model also includes birch logs.

$429.00
NO SALES TAX on this itemExcluding FL and CA
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32 inchesOverall height
120 VElectrical supply
Crystals includedNo birch logs supplied
1. Height

Model NEFVC32H

Overall size16 in W × 32 in H × 5 5/8 in D
InstallationWall-mounted or partial recess
Maximum input1,500 W at 120 V
ControlsRemote and appliance panel

A different shape for the fireplace wall

Bring the fire into a narrower space.

Napoleon Allure Vertical 32 in a manufacturer bathroom setting; follow manual location and electrical requirements

Allure Vertical turns the familiar linear fireplace upright. Choose a 32- or 38-inch height here, then plan wall mounting or partial recessing with your installer. Both sizes have a maximum outside width of 16 inches.

Crystal media catches the light beneath the flames, while side accent lighting adds another layer of color around the fire. The taller NEFVC38H also includes three birch logs, giving that model a second starting look without a separate log purchase.

Run the flames with the heater off when the room needs atmosphere rather than extra warmth. The heater offers low and high settings when you want supplemental heat.

Color, light and movement

Find the glow that suits the evening.

Blue, orange and yellow flames can appear separately or in combinations. Adjust their brightness and choose from five flame-speed settings with the included remote.

The ember bed and accent lighting offer white, blue, green, red, yellow and purple. Choose a familiar color, let the colors cycle, or stop the cycle on the shade you prefer. Crystal media remains part of the effect on both sizes, including around the supplied birch logs on the 38-inch model.

Simple controls close at hand

Settle in. Make yourself comfortable.

Napoleon Allure Vertical 32 included remote control

Use the included remote from your seat, or the control panel on the right side of the fireplace. Flame, lighting and heater adjustments let you change the experience without changing the installation.

Choose low or high heat, fan-only operation, or turn the heater and blower off. The timer offers a 30-minute setting and one- through eight-hour settings. Temperature adjustment and a heater lockout provide further control.

Dimensions & installation

Choose the height before you mark the wall.

Manufacturer dimensions for both Allure Vertical heights

The 32- and 38-inch names refer to height, not width. Both models have a maximum outside width of 16 inches and a depth of 5 5/8 inches. Their mounting templates and recessed-opening heights differ, so use the selected model’s drawing before marking the wall. The front viewing opening is 20 inches high on NEFVC32H or 26 inches high on NEFVC38H; these are separate from the overall appliance heights.

Maximum outside width16 in
Front glass width15 1/4 in
Rear body width14 in
Overall height32 in
Front viewing opening height20 in
Depth5 5/8 in
Rough-opening width14 1/2 in
Rough-opening height30 3/4 in
Minimum partial-recess depth3 1/2 in

Partial recessing

Wall mounting uses the supplied brackets. A partial recess needs an opening 14 1/2 inches wide and at least 3 1/2 inches deep; opening height is 30 3/4 inches for NEFVC32H or 36 3/4 inches for NEFVC38H. Keep the projecting glass, heater openings and finishing clearances in mind rather than treating the recess dimensions as the finished appliance size.

Electrical connection

Both models use a grounded 120-volt supply and draw up to 1,500 watts. Plug-in and hardwired connections are supported. Have the power supply and any hardwiring planned to meet the installation instructions and applicable electrical codes.

Bathroom installation

Bathroom installation is permitted subject to the electrical requirements for a room where water is present. Choose a location not prone to moisture, and never position the appliance where it could fall into a bathtub or another water container.

Allure Vertical installation and operation manual

The everyday essentials come with the fireplace.

In the boxContents & quantities
Fireplace assembly1 Allure Vertical electric fireplace in the selected height, with front glass and appliance controls.
Crystal mediaSmall crystal embers plus 3 large crystal embers for the media tray.
Birch logs — 38-inch model3 birch logs with NEFVC38H only. NEFVC32H does not include birch logs.
Remote control1 full-function remote control.
Mounting hardware6 wood screws, 6 drywall anchors and 8 ST4x12 metal screws, with the supplied mounting brackets.
Connection and cord finishing1 cover plate, 1 strain relief, 2 cord corners and 2 cord covers. Site wiring and construction materials are separate installation provisions.

Keep the glass and air openings clear.

Disconnect the power and allow the fireplace to cool before cleaning or servicing. Keep the air openings free of dust and follow the manual’s cleaning guidance. Have damaged glass or electrical components assessed by a qualified service person before further use.

Know exactly what you’re buying.

Dimensions

Maximum outside width
16 in
Front glass width
15 1/4 in
Rear body width
14 in
Overall height
32 in
Front viewing opening height
20 in
Depth
5 5/8 in
Rough-opening width
14 1/2 in
Rough-opening height
30 3/4 in
Minimum partial-recess depth
3 1/2 in

Appliance and electrical

Model
NEFVC32H
UPC
629169069019
Application
Indoor electric fireplace
Electrical supply
120 V AC, grounded 15-amp circuit
Maximum input
1,500 W
Connection options
Plug-in or hardwired; follow manual
Included birch logs
0 pieces

Frequently asked questions

Do 32 and 38 refer to the fireplace’s width?

No. They refer to height: NEFVC32H is 32 inches tall and NEFVC38H is 38 inches tall. Both have a maximum outside width of 16 inches. The front glass, rear body and recessed opening have different measurements, which are shown separately in the manufacturer drawing.

Can I hang Allure Vertical on the wall?

Yes. Both sizes support wall mounting with the supplied brackets. Follow the selected model’s mounting template, fastener requirements and clearances. Two-person installation is recommended.

Can this fireplace be recessed?

Yes. Both sizes support partial recessing. The rough opening is 14 1/2 inches wide and at least 3 1/2 inches deep. Its height is 30 3/4 inches for the 32-inch model or 36 3/4 inches for the 38-inch model. The front of the fireplace still projects beyond that opening.

Does the 32-inch model include the same logs as the 38-inch model?

No. Crystal media is supplied with both sizes, but the three-piece birch log set is included only with NEFVC38H. Use the matching placement instructions for the selected model.

Can I use the flame effect without heat?

Yes. The heater and blower can be turned off while the flame effect operates. Low heat, high heat and fan-only operation are also available.

Does it use a standard household electrical supply?

Both sizes use 120-volt AC power, with maximum input of 1,500 watts and a grounded 15-amp circuit. Plug-in and hardwired connections are supported. Have the supply and installation checked for the chosen location.

Is bathroom installation permitted?

Yes, subject to the manufacturer’s location and electrical requirements. Follow the applicable codes for rooms where water is present, choose a location not prone to moisture, and never place the appliance where it may fall into a bath or another water container. This is not an outdoor fireplace.

Is a remote included?

Yes. Both sizes include a full-function remote, and both have a control panel on the right side of the appliance. The remote provides flame, lighting, heater, temperature and timer adjustments.

Can I set the fireplace to turn off later?

The remote’s timer has a 30-minute setting and one- through eight-hour settings, plus an off setting. Follow the operating instructions when selecting the timer or temperature controls.

How long is the warranty?

The manufacturer provides one year of limited coverage for eligible electrical components and wearable parts. Warranty-repair labor and shipping costs are excluded. Proof of purchase and model and serial numbers are needed for a claim; consult the full written warranty for conditions and exclusions. Coverage is limited to the original purchaser and purchase through an authorized Napoleon dealer.

RATINGS & OWNER INSIGHTS

A closer look at the Napoleon Allure Vertical.

What owners report. What our research finds.

Napoleon Allure Vertical family

EXTERNAL CUSTOMER FEEDBACK

Market Rating

4.7/5 (88)
5 stars69
4 stars12
3 stars5
2 stars2
1 star0

OUR PRODUCT ASSESSMENT

Hearth Outpost Score

8.0/10

The Allure solves a scale problem we see in smaller rooms. A long fireplace can crowd the wall, while a tall, narrow flame leaves space for furniture beside it. We like it near a reading chair or at the end of a rec room, where it can be enjoyed up close. Choose the height by marking both ends on the wall. The 38-inch model also includes birch logs if you prefer wood shapes to an all-crystal bed.

See the score breakdown
Performance8.0
Build & materials7.8
Design & finish8.6
Features8.1
Ease of ownership8.2
Durability & reliability7.3
Warranty & support6.8

What owners are saying

Owners describe two quite different uses. One enjoys the glow while watching movies in a large rec room even though the heater doesn’t warm the whole space. Another uses the low fan setting on cool bedroom evenings and keeps the flame on without heat in warmer weather. The tall shape and changing colors are the details that come up when they describe why it suits those rooms.

What stands out

A 32- or 38-inch designation describes height here. The narrow face leaves wall space on either side, and the separate flame and heat controls let a small room keep its evening light after it’s warm enough.

What to weigh before buying

Check where the top of the glass will sit when you’re seated. If you plan a partial recess, check the template for your model and leave the controls reachable. The 32-inch package has a different media assortment from the 38.

Value Consideration

Start with the wall shape. This is a good use of money where a horizontal unit would take over a room. If the main job is to heat a large open area, the narrower cabinet alone gives you no heating advantage.

Sources & Methodology

About the Market Rating

The 4.7/5 Market Rating is based on 88 eligible customer ratings reviewed by Hearth Outpost. The star breakdown distribution shows how those customers rated the product. These are aggregated customer reviews across the market and not random sampling. We display a single rating of four or five stars. At every other star level, we display the average once there are at least two eligible ratings.

About our research

The family assessment pools sizes, fuel types, generations and colors. Equipment differs by configuration. The HOP score is a price-independent research assessment. Owner themes summarize the accessible sample.

Research updated November 11, 2026.

Reviews & Ratings Methodology

Manufacturer warranty

Know what the manufacturer covers.

Allure Vertical has a one-year limited manufacturer warranty for eligible electrical components and wearable parts. Warranty-repair labor and shipping costs are not covered. Keep proof of purchase and the model and serial numbers; warranty registration is not required. Coverage is for the original purchaser and requires purchase through an authorized Napoleon dealer.

1 year limitedCovered electrical components and wearable parts
Not coveredWarranty-repair labor and shipping costs
Read Napoleon’s full warranty

Manuals & documents

Allure Vertical installation and operation manual Allure Vertical product brochure

A real person. Useful advice.

Speak to an Expert

We can help you compare height, mounting method, wall depth and electrical requirements before you choose.

From our outpost to your backyard

Delivery & returns, made clear.

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Napoleon Allure Vertical 32 in a manufacturer bathroom setting; follow manual location and electrical requirements

The Napoleon fireplace range

Fireplaces for the way you live.

Explore Napoleon’s electric fireplaces, from wall-mounted and recessed models to complete mantel packages. Compare flame effects, included media, controls and installation requirements to find the right format for your room.

Visit the Napoleon Shop by Hearth Outpost

CUSTOMER CARE

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Where we ship

We ship within the United States, excluding Alaska and Hawaii.

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Shipping is free on all orders.

Shipping and delivery timing

Most products ship within 24 hours of ordering, unless a different lead time is shown for the product. Delivery takes 2–4 days after shipment.

Tracking your order

Look for your shipping confirmation email for tracking information when your order ships. Items may arrive in separate shipments. Carrier delivery dates are estimates; contact us if you need help checking your order’s status.

Curbside delivery

Large or heavy products may arrive by freight. Standard freight delivery is curbside: plan for help moving the shipment from the curb to its final location. Carry-in service, assembly, installation and packaging removal are not part of standard curbside delivery.

Keep your delivery phone number current and watch for carrier instructions. Some carriers arrange an appointment; others provide an estimated delivery date. Let us know about stairs, narrow roads, gated access or other delivery restrictions before ordering, and confirm any liftgate or additional service needs with us.

Review the shipping information shown at checkout. For delivery timing, destination questions or special arrangements, call or email before placing your order.

Hassle Free Returns

Return requests must be made within 7 days of receiving your order. Call or email us with your order number and the item you would like to return.

You must contact us in advance to arrange return pickup. Please do not send items back without first arranging the return with us.

There is no restocking fee. For change-of-mind returns, customers are responsible for return shipping costs, which will be deducted from the refund. Customers do not pay return shipping for damaged items.

Keep the original packaging and all parts and accessories. If you’re considering a return, leave the product unused and uninstalled while we review your request. Custom-made items are identified on the product page before adding to cart and before order confirmation. Custom items cannot be returned for change of mind. Damaged-item support still applies.

Order cancellations

Custom orders may be canceled within 48 hours of order placement, provided production has not begun. Once a custom item has gone into production, it cannot be canceled.

Non-custom orders may be canceled within 4 hours of order placement. After this period, we will do our best to accommodate a cancellation request, but cancellation cannot be guaranteed.

Call or email us with your order number to request a cancellation.

Refunds

Approved refunds are issued immediately upon inspection of the returned item, to the original method of payment used for your order. Once we issue your refund, it usually takes 7–10 days for the credit to appear in your account. The exact timing depends on your credit card issuer, bank or payment provider and their processing policies.

This timeframe begins when the refund is issued, rather than when a return is requested or shipped. For change-of-mind returns, return shipping costs will be deducted from your refund. Customers do not pay return shipping for damaged items. There is no restocking fee.

If your refund has not appeared after 10 days, check your account or card statement and contact your bank or payment provider. If you still need help, contact us with your order number so we can help check the status.

Damages & missing items

Inspect all orders immediately upon receipt. Record any damage on the delivery paperwork at the time of receipt.

Report damages to Hearth Outpost by phone or email within 24 hours of receipt. Include your order number, a description of the damage, photos of the products and packaging, and a copy of the delivery paperwork.

Customers do not pay return shipping for damaged items. In some cases, we may send a replacement part or arrange a repair to resolve the damage.

  • Photograph the damage, packaging and shipping labels.
  • Keep the packaging, all parts and the delivery paperwork.
  • Do not install or use a damaged product. We’ll help you work through the next steps.
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